By Katie Agness
Providing home lending services for homebuyers, builders and real estate professionals, Legacy Mutual Mortgage serves a variety of markets throughout Texas, Tennessee and Colorado. Since its founding in 2003, Legacy Mutual has been creating a culture focused on quality customer service, respect and integrity.
“At Legacy Mutual, we work with all types of clients, including first-time homebuyers, FHA, VA, USDA and Jumbo borrowers,” says Pam Jenkins, national operations manager for Legacy Mutual Mortgage. “We work closely with our borrower’s and referral partners to provide a variety of residential mortgage loans.”
Today, Legacy Mutual’s footprint extends across 20 locations and with more than 65 loan officers. To serve the Austin area, Legacy Mutual has two locations — one in North Austin at Braker Lane and MoPac and another in South Austin off Southwest Parkway. In addition to its two physical locations, Legacy Mutual loan officers serve the surrounding areas of Round Rock, Georgetown, Buda, Hutto, Kyle, Pflugerville, Lakeway and beyond.
For homebuyers seeking a home loan, Legacy Mutual strives to make the process as efficient and seamless as possible. One way it accomplishes this is through its team structure. Each team member is responsible for a stage in the loan process and provides unparalleled customer services and highly skilled loan services. “A homebuyer can count on honest and transparent communication throughout the entire process,” Jenkins says. “Our technology makes it easy for borrowers to submit the required documentation and see instant status updates while our loan officers are readily available by phone, email and text to assist clients with all of their questions. Homebuyers can also expect a variety of products available to meet their needs, and Legacy loan officers have the experience and expertise to ensure borrowers are placed in the best loan for them.”
In addition to working with homebuyers, Legacy Mutual has a history of building reliable, longstanding relationships with its REALTOR and builder partners. “REALTORS and industry professionals can expect our loan officers to be their business partner and not just a loan officer that is receiving referrals,” Jenkins says. “We believe that relationships and partnership are the key to long-term success. We are very invested in helping our referral partners succeed. In that, we communicate frequently and our process is built to close loans on time for them.”
When working with builders, Legacy Mutual creates a unique service level agreement for each unique builder and offers a variety of value-added services. To ensure continued referral business, Legacy Mutual has established itself as an ethical, trusted lender through consistent communication, a commitment to closing dates, timely responses and availability to speak directly to a loan officer. “
Legacy values the role we play in the industry, and we are proud to offer monthly “Lunch and Learns” covering a variety of topics, as well as trainings for our referral partners on subjects such as business planning, appraisal, tax planning, technology and social media,” Jenkins says.
Over the years, Legacy Mutual has received numerous “Best Place to Work” and “Top Workplace” honors from a variety of publications and organizations. From its philanthropic commitments to the communities it serves to a career-centric mindset to positive employee morale, Legacy Mutual has built a company culture that is sought after by top loan officers.
“The loan officers at Legacy Mutual Mortgage are top of class,” Jenkins says. “A pre-qualification or pre-approval letter from Legacy Mutual can be relied on. Our system ensures that we have reviewed all of the information needed to give accurate and quick pre-qualifications to our referral partners. Once pre-qualified, our process closes loans on time and provides concierge level service to our clients. “ RL